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Process Communication Model®: Core Topics

Mastering Communication, One Personality at a Time.

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Presented by Dorin Enache
Certified PCM® Trainer

The Process Communication Model® (PCM) is a scientifically validated behavioral model that helps individuals decode human interactions, improve communication, and build strong relationships in both professional and personal settings.

 

Developed by Dr. Taibi Kahler and utilized by NASA, PCM provides insights into personality structure, interaction styles, motivation, miscommunication, and stress management.

 

Through this workshop, participants will learn how to assess and adapt their communication strategies to connect more effectively with different personality types, foster collaboration, and prevent miscommunication.

Administrative Details

  • Provider: Dorin Enache - Senior Trainer & PCM Certified Facilitator

  • Level of Difficulty: Intermediate

  • Target Audience:

    • Leaders and managers

    • HR professionals

    • Coaches and trainers

    • Sales and customer service professionals

    • Anyone interested in improving communication and relationship-building skills

  • Prerequisites: None

  • Duration: 3 days (24 training hours)

  • Format: Live instructor-led training (in-person or virtual)

  • Seats per Session: 12 participants

Agenda

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Day 1: Understanding Personality Structure and Communication Basics

Introduction to PCM – Overview of the model, its applications, and impact on communication.

The Six Perceptions – How people perceive the world and process information.

The Six Personality Types – Understanding the unique strengths and characteristics of each type.

Personality Structure – Exploring how personality components interact.

Interaction Styles – Identifying personal and professional interaction preferences.

Personality Parts – Recognizing different modes of communication and how they shape interactions.

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Day 2: Communication Channels and Psychological Needs

Communication Channels – Learning how to communicate effectively with different personality types.

Environmental Preferences – Understanding ideal work and social environments for each type.

Psychological Needs – Exploring the core psychological drivers that influence motivation and behavior.

Personality Phasing – Understanding how life events shape communication and decision-making patterns.

Miscommunication & Distress – Identifying early signs of miscommunication and distress behaviors.

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Day 3: Managing Stress and Applying PCM in Real-World Scenarios

Distress Sequences – Understanding stress patterns and how they manifest in interactions.

Failure Mechanisms & Coping Strategies – Learning how to manage distress responses effectively.

Review & Practical Application – Reinforcing key learnings through interactive exercises.

Manager’s Action Plan – Applying PCM strategies to leadership and workplace communication.

Closing & Q&A – Final reflections, next steps, and implementation strategies.

Outcomes

Learning Objectives

By the end of the workshop, participants will be able to:

  • Identify their own PCM personality structure and recognize different personality types in others.

  • Analyze how people perceive and process communication.

  • Adapt communication styles to different personality types.

  • Utilize PCM concepts to build trust, resolve conflicts, and motivate team members.

  • Recognize distress patterns and learn strategies to address miscommunication.

  • Apply PCM tools to improve leadership, teamwork, and coaching interactions.

Competencies Addressed

This workshop aligns with the following key competencies:

  • Fostering Communication: Actively listening, adapting communication styles, and ensuring message clarity.

  • Interpersonal Skills & Relationship Management: Building trust, resolving conflicts, and engaging with diverse individuals.

  • Coaching & Leadership Development: Understanding individual motivations and guiding others for personal and professional growth.

  • Emotional Intelligence & Stress Management: Recognizing distress signals and applying strategies to maintain effective communication.

Expected Outcomes

  • Improved ability to connect and communicate with diverse personality types.

  • Increased awareness of how stress affects communication and how to prevent escalation.

  • Enhanced leadership, conflict resolution, and motivation skills.

  • Stronger teamwork and collaboration through personalized communication techniques.

Real-World Applications

  • Leaders & Managers: Tailoring communication strategies to their teams to enhance performance and engagement.

  • HR Professionals & Recruiters: Using PCM for better candidate selection, coaching, and conflict resolution.

  • Sales & Customer Service: Adapting approaches based on customer personality types for more effective interactions.

  • Educators & Trainers: Enhancing teaching and coaching by leveraging different perception styles.

Certification or Accreditation

  • Participants receive an official PCM Core Topics Certificate upon successful completion.

  • Possibility of advanced PCM certifications for further development.

Success Metrics (KPIs)

  • Self-assessment and peer feedback on communication effectiveness before and after the workshop.

  • Engagement levels during interactive exercises and simulations.

  • Application of PCM techniques in workplace scenarios within 3-6 months post-training.

  • Manager and participant feedback on the impact of PCM on communication and team collaboration.

Continuous Learning

Before the Workshop

  • For Individual Contributors:

    • Identify personal challenges in communication, self-awareness, and interpersonal relationships.

    • Reflect on moments of distress, misunderstandings, or conflict in professional interactions.

    • Familiarize with fundamental PCM concepts and how they relate to personal and professional communication.

  • For People Managers:

    • Analyze team communication dynamics and identify improvement areas.

    • Gather feedback from team members about challenges in collaboration.

    • Set clear expectations on how PCM principles can enhance leadership, coaching, and team engagement.

During the Workshop

  • For Individual Contributors:

    • Engage in self-assessment exercises to recognize personal personality structure and stress triggers.

    • Practice two-way communication techniques, active listening, and emotional awareness in simulated scenarios.

    • Apply PCM frameworks to enhance collaboration and adaptability in work interactions.

  • For People Managers:

    • Participate in real-case analysis to understand how personality types influence motivation and engagement.

    • Practice techniques for adapting communication based on individual preferences and stress patterns.

    • Develop action plans to integrate PCM into coaching, feedback, and leadership styles.

After the Workshop

  • For Individual Contributors:

    • Apply PCM concepts in daily interactions, adjusting communication based on the recipient’s personality type.

    • Utilize learned strategies to regulate emotions and improve resilience in stressful situations.

    • Seek continuous feedback to refine interpersonal and communication skills.

  • For People Managers:

    • Implement PCM-driven communication strategies in team interactions and one-on-one meetings.

    • Monitor changes in team engagement and motivation, adjusting approaches based on feedback.

    • Encourage team members to use PCM language and techniques for better collaboration.

Success Metrics (KPIs)

  • Short-Term:

    • Improved self-awareness and understanding of stress triggers.

    • Participants demonstrate greater adaptability in workplace conversations.

    • Increased active listening and engagement in meetings.

  • Long-Term:

    • Reduction in miscommunication and interpersonal conflicts.

    • Enhanced leadership effectiveness through personality-based coaching.

    • Sustainable team collaboration with a deeper understanding of behavioral patterns.

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This structured Continuous Learning approach ensures that the PCM: Core Topics workshop is not just a training event but a transformational learning journey that fosters behavioral change and improved communication within teams.

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