Process Communication Model®: Advanced Topics Workshop

Day 1: Mastering Advanced PCM Concepts

• Understanding Channels & Perceptions – Strengthening the core of effective communication

• Deep Dive into Distress & Miscommunication – Recognizing stress sequences and escalation triggers

• Failure Mechanisms & Self-Sabotage – Identifying and addressing unconscious behavior patterns

• Applied PCM Exercises – Hands-on practice in recognizing, responding, and managing distress behaviors

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Day 2: Advanced Application & Strategies

• Intervention Techniques for Distress – Customizing approaches based on personality type and distress level

• Resolving Conflict & Managing Stress – Advanced techniques for de-escalation and motivation

• Psychological Needs & Motivation – Fulfilling needs effectively to influence behavior and drive engagement

• Phase Change & Growth – Understanding personality phase transitions and how they impact leadership and collaboration

Outcomes

Learning Objectives

By the end of the workshop, participants will be able to:

• Identify and interpret advanced PCM concepts, including channels, perceptions, and distress sequences

• Analyze and respond to distress behaviors effectively to improve communication and relationships

• Apply intervention techniques to manage miscommunication and stress-related conflicts

• Utilize PCM insights to enhance leadership, coaching, and team collaboration

• Develop a strategy for maintaining psychological well-being and motivation

Competencies Addressed

This workshop aligns with the following key competencies:

• Self-Awareness – Understanding and managing own and others’ emotions

• Fostering Communication – Adapting communication styles to different audiences

• Impact and Influence – Using PCM insights to persuade, motivate, and engage

Expected Outcomes

Participants will leave with:

• A deeper understanding of personality dynamics and distress behavior

• Enhanced ability to resolve miscommunication and conflicts

• Tools to build stronger, more productive relationships

• A structured approach to managing personality-driven challenges

Real-World Applications

Leadership & Team Management – Navigate interpersonal dynamics, stress, and team motivation
Conflict Resolution – Use PCM strategies to manage high-stress situations and misunderstandings
Coaching & Mentoring – Tailor communication based on personality types and distress behaviors
Sales & Customer Relations – Build trust and rapport by adjusting communication styles

Certification or Accreditation

Participants receive an Advanced PCM Certificate upon successful completion

Success Metrics (KPIs)

• Improved interpersonal effectiveness (measured through self-assessment & feedback)

• Increased ability to manage conflict (case studies & role-playing exercises)

• Stronger leadership & team communication (measured through peer evaluations)

Continuous Learning

This workshop is designed to deepen participants' understanding of behavioral dynamics, communication adaptability, and influence strategies, enhancing self-awareness, emotional intelligence, and interpersonal effectiveness.

Before the Workshop

For Individual Contributors

• Self-Assessment: Reflect on personal stress responses, communication habits, and personality phase shifts using PCM self-reflection tools.

• Goal Setting: Identify at least one recurring workplace communication challenge (e.g., misalignment with colleagues, feedback issues).

• Pre-Reading: Review PCM concepts such as Base and Phase, Failure Mechanisms, and Perceptions of the Six Personality Types.

For People Managers

• Team Analysis: Assess team members’ communication preferences and potential distress triggers using past interactions.

• 360° Feedback: Gather feedback from team members on leadership communication effectiveness and conflict resolution approaches.

• Case Study Collection: Select two real-life managerial challenges where miscommunication or distress sequences affected performance.

During the Workshop

This section aligns with the three main competencies addressed in PCM: Advanced Topics.

Self-Awareness – Managing emotions, adapting responses, and building trust.

For Individual Contributors

• Identify own distress patterns and their impact on workplace interactions.

• Apply self-regulation techniques to navigate high-pressure situations effectively.

• Practice real-time adjustments in PCM personality phase transitions.

For People Managers

• Recognize team members’ distress sequences and adapt leadership approaches.

• Apply PCM strategies for coaching team members based on their psychological needs.

• Use PCM distress interventions to prevent conflicts and disengagement in teams.

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Fostering Communication – Strengthening dialogue, active listening, and messaging clarity.

For Individual Contributors

• Develop tailored communication approaches for different personality types.

• Practice non-verbal cue recognition and feedback adaptation in real-time simulations.

• Refine ability to switch communication channels based on contextual needs.

For People Managers

• Improve one-on-one coaching conversations using PCM frameworks.

• Adapt communication tone and structure for high-stakes discussions.

• Conduct structured feedback conversations that minimize defensiveness and distress triggers.

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Impact and Influence – Gaining support, persuading effectively, and managing resistance.

For Individual Contributors

• Use PCM-based storytelling to gain buy-in from colleagues and stakeholders.

• Adjust influence strategies to align with the perceptions of different personality types.

• Develop assertiveness techniques to confidently express ideas while managing distress triggers.

For People Managers

• Apply PCM’s psychological needs framework to motivate and engage teams.

• Implement persuasion tactics that resonate with diverse personality types.

• Influence senior stakeholders by adapting communication based on perception filters.

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After the Workshop

For Individual Contributors:

• Weekly Self-Reflection Log – Track and analyze real-world PCM applications in communication, conflict management, and emotional regulation.

• Mentorship and Peer Coaching – Participate in structured PCM practice groups to reinforce learning.

• Feedback Loop Development – Proactively seek specific feedback on communication adjustments from colleagues.

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For People Managers:

• 1:1 Coaching Implementation – Apply PCM coaching methods in performance conversations, feedback sessions, and conflict de-escalation.

• Team Communication Optimization – Modify team communication dynamics based on PCM insights, ensuring psychological safety.

• Action Plan Review – Schedule a follow-up review session with HR or mentors to assess the impact of PCM techniques on team performance.

Success Metrics (KPIs) to Track Learning Impact

For Individual Contributors

• Increase in communication effectiveness (measured through self-reported assessments).

• Reduction in distress-driven miscommunication (tracked through peer feedback).

• Demonstrated application of PCM insights in conflict resolution (case study evaluations).

For People Managers

• Enhanced team engagement and reduced conflict incidents (measured via employee feedback and HR reports).

• Improvement in coaching effectiveness (evaluated through 360° leadership feedback).

• Increase in alignment and motivation within teams (measured via team productivity and satisfaction surveys).

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This structured Continuous Learning approach ensures that the PCM: Advanced Topics participants not only grasp theoretical concepts but also apply them in real-world workplace interactions, improving communication, leadership, and influence strategies.